Terms And Conitions

We have no authority over the material shared by the customers of TheCustomBoxPackaging.com and hence we give no assurance of the validity, decency, or morality of the material. TheCustomBoxPackaging.com will not be responsible for any web content which you find indecent, unlawful, or abusive.

TheCustomBoxPackaging.com has the right to remove any material that is indecent, abusive, or otherwise unlawful but it's not their duty to remove such material which violates terms and conditions or which are thought of as objectionable. The company has all the authority to keep the content posted to our website or may reveal it if required (a) stick to judicial process; (b) apply the terms of service; (c) replies the assert that the web content disobeys the third-parties right, or (d) keeps the rights, wealth or safety of our website and its customers.

To receive our products, it is your primary duty to provide the website the correct information. Our website is purely designed for the use of humans and no other automated means. Any misuse of our website which violates the terms and conditions of TheCustomBoxPackaging.com will be considered illegal and judicial action will be taken against it.

If you are a customer and place an order on our website, you assure that you have all the necessary right, permission, and authority to place an order and the company can create unique products on your behalf. You assure that you are of sufficient age to stick to the judicial proceedings if you experience anything using the website as a customer.

Only you have the obligation to keep your password protected and controlling the access of your registered account on our website. It will be on your behalf if someone accessing your account places an order on our website. You allow access to the website to create, reuse and modify content from our website when you or anyone who has access to your account.

In order to utilize the features and services of our website, the website needs customer's emails and names for accessing the access in the future. The website has the right to ask for any other personal and business information if needed.

Only you are responsible for protecting your password and shouldn't reveal it to anyone. In case of misuse of password or access, you are responsible for any misuse of our website or customer's information either personal or public.

If you use our website, it shows the acknowledgment that you agree to the privacy policy of TheCustomBoxPackaging.com. You admit that you have read and understood the company's privacy policy and it can use your personal and business information as described in the privacy policy.

Indemnification & Limitation of Liability

You agree to defend, indemnify and hold harmless TheCustomBoxPackaging.com including its members, directors, employees, representatives, vendors, suppliers, affiliates, and subcontractors from and against any claims, damages, in case that a claim or assert is made against the company because of the so-called wrong acts of the customers or un-proven printing performed of the products by the company and requested by the customers. (a.) violates any legal protection of any individual; or (b.) includes events that are malicious, abusive, foul; and (c) are the results of unauthorized access to any password-protected area of our website. You shall compensate and hold us safe from any loss, harm, destruction, or vandalism which arises because of any claim (1.) safeguard the company against any asserts (2.) tip any verdict award; and (3.) paying us for any judicial fees and expenditures which are involved.

The Company will not be liable for any accident, death, hazardous event, damage, or hold up of any sort of its workers, employees, marketing staff, media members, and relevant authorities which is caused by either the usage of our website through the received information or in case any party was recommended of such a possibility of damages.

In no event shall our total liability to you for all damages, losses, and causes of action including but not limited to negligence, arising from this agreement or your use of our website exceed the amount paid by you to TheCustomBoxPackaging.com for the order or request.

Return and Refund Policy

Because of the custom nature of printing items and other services we give, you need to inform us at TheCustomBoxPackaging.com within 3 business days after receiving your order, if you find that your delivered item inadequate or not as per your specifications.

We can't give a discount or credit to you; anyway, we will reprint your original order in the case that we made a mistake or think that your desired product is defective. Assurance of deformity is at the consideration of our management.

To get the reprint of your original order, you should submit digital photographs reporting the item deformity or return, at your own cost, the full amount of the first order to us within 7 business days of taking the original order delivery. Charges identified with the expedited processing orders are non-refundable.

Payment Order Placement, Cancellations

The prices of products are in USD (U.S Dollars) on our website. Also, payment will be received in the same currency. The company starts working on your requested order if they have received the total amount due on you which includes taxes, shipping charges, etc. via some authenticated payment source.

The order placement also includes sending the company the final form of the product or services via electronic file or hard copy of the ordered product or services they need the company to do for them. The printing tasks are sent to the press department once you are sure about what you want from us. After the task is sent to the press department no changes are made in anything regarding timing and design.

However, you can cancel the order within the limited duration of 4 hours after proof approval. This cancellation will cost you 25$ and 5% of the total payment of your order. The customers also have the option to cancel their order after a 24-hour limit however this will cost them 50% of the total payment of their order to cover up the time and Resources the Company wasted in making your product. Although the company doesn't assure that one can cancel their order after the 24-hour time limit. 

Design Orders

TheCustomBoxPackaging.com does allow any refunds for design services orders. The customers have no choice for canceling the order in case of design services and the total payment will be nonrefundable.

Sales Tax Policy

Customers who order from within the state of IL have to pay sales tax too. The company needs to see your tax exemption certificate at the time of placing your order in case you are tax-exempt.

Customers Submitted Artwork/Files

Our artwork designers use the provided artwork of the users from our website to create new designs. The company requires your artwork files in 300 dpi (dots per inch) in the final form and CMYK format. If you provide the files in other font sizes and not with CMYK format the company will not be considered responsible for printing blurred, exaggerated, or printing different than your demand.

The customers who place an order are to be blamed if the printed work is not what they expected due to orientation or sequence of the placed order. The company's employees take all possible precautions to avoid the loss of our customers; TheCustomBoxPackaging.com is not responsible for the loss of your printed orders. Once you upload artwork or any files to our website; you ensure that the posted material is your property under the law.

The company reserves the right to decline an order which in our opinion is considered unlawful or violates third-party rights. When you place an order as a customer, you accept compete for liability of the material created in your directions. TheCustomBoxPackaging.com has the authority to decline any order without informing a reason. It is to inform you that the company doesn't print anything offensive, indecent, or abusive.

Proofs and Color Accuracy

The order placement also includes sending the company the final form of the product or services via electronic file or hard copy of the ordered product or services they need the company to do for them. The printing tasks are sent to the press department once you sent us the agreement. As a customer, you must update and examine the proof. The company should not be kept waiting for contradicted proofs causing delays. You should remember that the turnaround time which is disclosed on our website is effective after the proof of agreement.

You are requested to go through the proof before agreeing upon it. Please check your original file for any expected errors in spacing, copy, layout, punctuation, or the picture position and the text printed. Proofs in electronic forms don't handle transparency; overprinting problems or color improve from RGB or Pantone to CMYK. The company is not responsible for the printed version of products with laminations.

The customer is fully responsible for all that is contained in the final approved proof:

The color to be printed is produced from the submitted artwork file but it cannot be exactly like that color due to the built-in limitations of the printing processes as well as adjoining picture ink needs, the color accuracy cannot be guaranteed. When you place an order you agree to this drawback of the system. The employees are advised to try their best to provide the closest color but the company is not liable for color changes between expected and printed work. There will be no reprinting done for such color alterations which are there due to the system limitations. We are not responsible for the matching color, ink, density on the printed products which you approved. However, the company guarantees color precision and matching if you order hard proof from the company. It is to be informed that hard copy proof will cost you more otherwise.

No Liability for Errors

TheCustomBoxPackaging.com is not to be considered responsible if there are errors in the final printed product like:

• Spelling and Grammar mistakes, Font Mistakes
• Graphics punctuation, percolating marks 
• Erroneous fonts, Die lines, cropping marks. Cracks in folds 
• Overprinting errors
• The difference in finished product size

Overruns/ under runs

The company normally delivers the exact amount of products ordered along with an extra amount. This extra amount of the product delivered is free of charge. In case of fewer products delivered or underrun, the company will just deduct the amount of the delivered products. The company walks behind the general rule of delivering 5% extra or less quantity of delivered products.

Production Speed, Shipping and delivery of orders

Production speed and printing turnaround time begin after your work of art/files have been transferred, inspected, and acknowledged by our prepress department, you have affirmed the press-ready confirmation (regardless of whether an electronic document or printed version) and full payment including shipping, taxes, and handling expenses has been made.

During the request or order placement procedure on our site, you have the freedom to choose production speed which shows the number of business days needed for printing your order and preparing it for turnover to the delivery organization for shipment. Your confirmation of proof should be received before 10 AM Central Standard Time (CT).

We put forth all attempts to print and transport your orders in an ideal way. In no situation will TheCustomBoxPackaging.com be responsible for any harm coming about because of delay in shipment or transportation.

You make a deal to avoid expecting TheCustomBoxPackaging.com to take responsibility for delays in shipments brought about by terrible climate, shipping company delays, customs issues, or some other conditions beyond our immediate control.

In the event of a delay, because of equipment failure and technical problems during the printing process, speeding up charges will be discounted. Orders can't be canceled because of a delay in the printing process.

You consent to pay every single custom obligation and charges on great that are shipped to their respective areas. The clients must make arrangements to clear customs for shipments conveyed outside the United States.

The company offers Standard 10 to 12 business days to transport the item and 6 or 8 business days plan for speed up delivery (with 2 to 3 business days for Ground Shipping) to any ONE LOCATION PER ORDER inside the USA with no amount or weight limit.

Shipment to extra destinations will be charged extra. We don't ensure shipping and delivery travel times and are not answerable for the delay, misfortune, harm, or robbery to the printing items during transport and delivery.

TheCustomBoxPackaging.com won't be expected to take responsibility for the harms that happen in shipping. Lost or harmed shipment cases can be documented following 6 Business days from the package shipment date. To encourage the clients by cutting down their costs, we not just print at our in-house press in the USA yet additionally use our own overseas printing offices.

Address: 433 Victoria Lane, Glendale Heights IL 60139, USA

If you deliver us an improper shipment delivery address or otherwise make an error in the submission of the complete delivery address, we will charge extra shipping and handling charges for re-shipment.